How can we help?
Deliveries, refunds and account deletion. Write to hi@blupo.org.
Tracking, coming soon
Browser tracking arrives with Blupo Go. Until then, track in the app.
Report a problem
Email hi@blupo.org with your tracking number.
Refunds
You can cancel only before a Bluper who delivers picks up the parcel. Insured claims go through support.
Account deletion
Email hi@blupo.org with the subject Account Deletion Request.
Contact
Send a message and we'll reply by email in under 30 minutes.
Account deletion
- Send an email to hi@blupo.org with the subject "Account Deletion Request".
- Include your registered email address and full name.
- Say that you want the account permanently deleted.
- We reply in under 30 minutes.
What we delete
- Profile details that are no longer needed to run the account
- Login credentials and settings
- Preferences stored only for that account
What we keep, and for how long
- Account data: life of the account, then up to 5 years
- Transactions: 7 years
- Precise location: 90–180 days, unless a safety or legal matter needs it longer
- Support messages: 36 months
These periods match the Privacy Policy. Account deletion is permanent.